Our Management Team
President / CEO
email@example.com; Ext 119
Karen McCarroll is the President and Chief Executive Officer of University Title Company. Karen oversees the Customer Service Center, Title Production, Closing Services, Post Closing, Administration and Marketing. Her bio can be found on the Executive Team page and on the Team Members page.
Cully Lipsey is the Legal Counsel for University Title Company. His bio can be found on the Executive Team page and on the Team Members page.
firstname.lastname@example.org; Ext 131
Heath Poole is the Market Executive Vice President. His bio can be found on the Team Member page.
Customer Service Center
Vice President – Client Relationships
email@example.com ; Ext. 163
Jennifer Price is the Vice President of Client Relationships at University Title Company. She oversees the Customer Service Center and the Post Closing department. Her bio can be found on the Team Members page.
The Customer Service Center is located at the front of the University Title Company office. The receptionist mans the meet and greet area in the lobby, where she directs clients to the Triage Counter, closing rooms or Hoelscher, Lipsey, Elmore & Poole P.C. Checks and documents being picked-up from University Title Company are located, here.
The Triage Division of University Title opens all orders. Whether the sales contract or order is delivered personally, faxed, emailed or called-in, these ladies complete as much information as possible to eliminate questions or issues that may prevent or delay closing.
Telephone calls are answered by the Call Center staff. Three staff members work diligently to answer all calls promptly and direct customers to the appropriate person who can assist them.
Courier services are another important part of the Customer Service Center. This division of UTC picks up contracts, delivers title commitments, commission checks and payoffs. Arrangements for any of these services may be made by placing a phone call to University Title or emailing a staff member.
firstname.lastname@example.org; Ext 226
Amanda Davis is the Client Advocate at University Title Company. Her bio can be found on the Team Members page.
Marketing completes the services found in the Customer Service Center. Representatives are available to serve as liaisons between the valued customers of the company and its employees. This department may also answer any questions about UTitle Tracker or direct customers to the correct staff member.
Charles Marino, CTIP
Vice President – Title Production
email@example.com; Ext 152
Charles Marino is the Vice President of Title Production for University Title Company. His bio can be found on the Team Members page.
Title Production is a team of Title Abstractors and Examiners. This department completes the title run, interprets the information which affects the title and reports the findings from their research in a title commitment, which is provided to all parties to the transaction. Surveys are reviewed and approved in this section of the company. Finally, data entry clerks input recorded information into the University Title Company plant so that each title search is accurate and complete.
Vice President – Closing Services
firstname.lastname@example.org; Ext. 133
Kary Mersmann is Vice President of Closing Services for University Title Company. Her bio can be found on the Team Members page.
The staff members in Closing Services prepare to close, close and fund all transactions. Closing Services is comprised of five closing teams, each made up of four members, and Escrow Support Services. Mortgage payoffs, insurance, inspections, loan instructions, closing paperwork, and bills for any repairs or services performed to the property are directed to Closing Services. With all of the information, a settlement statement is completed and provided to all transaction participants. The buyers, sellers, their REALTORS, lenders, attorneys and builders all meet the Escrow Officer at closing. Closings are typically scheduled Monday through Friday between 9:00 a.m. and 4:00 p.m. on the hour. However, University Title Company can make special arrangements to accommodate your needs. After closing, Closing Servies provides any information required for funding to the lender. Upon receipt of funds, these employees issue checks and record legal documents at the Brazos County Courthouse.
Kim Watts, CESP
email@example.com; Ext. 183
Kim Watts is the Branch Manager for University Title Company. Her bio can be found on the Team Members page.
Vice President – Client Relationships
firstname.lastname@example.org; Ext 163
Jennifer Price is the Vice President of Client Relationships. She oversees the Customer Service Center and the Post Closing department at University Title Company. Her bio can be found on the Team Members page.
The Post Closing personnel type title policies and issue them with the legal documents that accompany them. A quality control check is also done in this division of University Title. Upon completion, all pertinent documents in the files are scanned for ease in providing these documents to University Title Company customers.
Michelle Merritt, PHR, SHRM-CP
Vice President – Human Resources and Operations
email@example.com; Ext. 156
Michelle Merritt is the Vice President of Human Resources and Operations at University Title Company. Her bio can be found on the Team Members page.
Darlene Fairchild, CESP
Vice President – Agency Underwriting
firstname.lastname@example.org; Ext 122
The Agency Underwriter assists in problem solving for both internal and external customers of University Title Company. Any Schedule C issues are addressed by the Agency Underwriter, who diligently communicates with underwriters, buyers, sellers and/or their representatives. The mission of the Agency Underwriter is simple: Get the transaction to the closing table and secure a successful conclusion.