Departments
Our Management Team
Celia Goode-Haddock
President/CEO X 130
celia.goode-haddock@utitle.com
Celia Goode-Haddock is the Chief Executive Officer and President of University Title Company and has held these positions since 1984. In this capacity she oversees all aspects of the company. Her bio can be found on the Stockholders page.
Karen McCarroll
Executive Vice President X 119
karen.mccarroll@utitle.com
Karen McCarroll is the Executive Vice President for University Title Company. She is a native of the Bryan/College Station area. She attended Texas A&M University and became a licensed realtor in 1976. Karen has remained in the real estate industry since that time. Her expertise in real estate was expanded when she served as a real estate legal assistant. She joined University Title Company in 1983 as an escrow officer and became manager of the closing department in 1985. Karen has completed both phases of the Land Title School of Texas, the Texas Land Title Institute and numerous industry seminars. She has served on the Texas Land Title Public Relations Committee; The Land Title School of Texas Committee; and The Texas Land Title Membership Committee. She is a deserving winner of the 2008 TLTA Professional Excellence Award. Karen currently serves on the Board of Directors for The United Way of the BrazosValley. She is married to Chuck McCarroll and they have four children and six grandchildren.
Karen oversees the Customer Service Center, Title Production, Closing Services, Post Closing, Administration and Marketing.
Customer Service Center
Darlene Fairchild
Customer Service Center Manager X 122
darlene.fairchild@utitle.com
Darlene Fairchild, the manager of Customer Service, joined University Title Company in 1989 and has held several different positions within the company. Prior to that time she worked 4 years in loan servicing in the savings and loan industry. She coordinates efforts within the Customer Service Center to ensure that each customer gets outstanding service. Darlene has completed Level II of the Land Title School of Texas, the Texas Land Title Institute and numerous industry seminars. She recently became a Certified Escrow Settlement Associate designated by the Texas Land Title Association for extensive escrow experience and knowledge. She is currently serving on the Regulatory Committee of the Texas Land Title Association. In her spare time she enjoys reading and spending time with her seven nieces and nephews.
The Customer Service Center is located at the front of the University Title Company office. The receptionist mans the meet and greet area in the lobby, where she directs clients to the Triage Counter, closing rooms or Hoelscher, Lipsey, & Elmore, P.C. Checks and documents being picked-up from University Title Company are located, here.
The Triage Division of University Title opens all orders. Whether the sales contract or order is delivered personally, faxed, emailed or called-in, these ladies complete as much information as possible to eliminate questions or issues that may prevent or delay closing.
Telephone calls are answered by the Call Center staff. Three staff members work diligently to answer all calls promptly and direct customers to the appropriate person who can assist them.
Courier services are another important part of the Customer Service Center. This division of UTC picks up contracts, delivers title commitments, commission checks and payoffs. Arrangements for any of these services may be made by placing a phone call to University Title or emailing a staff member.
Finally, Marketing completes the services found in the Customer Service Center. Representatives are available to serve as liaisons between the valued customers of the company and its employees. This department may also answer any questions about Closing Tracker or direct customers to the correct staff member.
Title Production
Joe Poteet
Vice President/Title Production X 115
joe.poteet@utitle.com
Joe M. Poteet is the Title Production Manager for University Title Company. He is a native of Normangee, Texas, and a 1980 graduate of Baylor Law School. In 1982 he joined University Title Company after practicing law in Waco for two years. In addition to overseeing plant maintenance, Joe supervises all staff of the title production department, abstracts new subdivisions, approves legal documents, and examines many guaranty files.
Title Production is a team of Title Abstractors and Examiners. This department completes the title run, interprets the information which affects the title and reports the findings from their research in a title commitment, which is provided to all parties to the transaction. Surveys are reviewed and approved in this section of the company, and any curative items are handled here, as well. Finally, data entry clerks input recorded information into the University Title Company plant so that each title search is accurate and complete.
Closing Services
Kary Mersmann
Closing Services Manager X 133
kary.mersmann@utitle.com
Kary Mersmann is Closing Services Manager for University Title Company. She moved to Texas when her Army officer father was stationed at Fort Sam Houston in San Antonio and never left. Kary graduated from Texas A&M University in 1980 with a B.B.A. in Management. She joined University Title Company in 1992 and has been an escrow officer for the past 15 years. She recently became a Certified Escrow Settlement Associate designated by the Texas Land Title Association for extensive escrow experience and knowledge. She is active in the community having received the Rotary Club’s VIVA Award in 2008 and is a sustaining member of the Junior League of Bryan-College Station, Inc. Kary, along with her husband, Larry, has raised 2 children and loves to travel.
The staff members in Closing Services prepare to close, close and fund all transactions. Closing Services is comprised of four closing teams, each made up of four members, and Escrow Support Services. Mortgage payoffs, insurance, inspections, loan instructions, closing paperwork, and bills for any repairs or services performed to the property are directed to Closing Services. With all of the information, a settlement statement is completed and provided to all transaction participants. The buyers, sellers, their REALTORS, lenders, attorneys and builders all meet the Escrow Officer at closing. Closings are typically scheduled Monday through Friday between 9:00 a.m. and 4:00 p.m. on the hour. However, University Title Company can make special arrangements to accommodate your needs. After closing, Closing Servies provides any information required for funding to the lender. Upon receipt of funds, these employees issue checks and record legal documents at the Brazos County Courthouse.
Post Closing
Jennifer Price
Post Closing Manager X 163
jennifer.price@utitle.com
Jennifer Price is the Post Closing Manager at University Title Company. Born in North Carolina, Jennifer lived in California before making her home in Texas. Her title insurance experience began in Burleson County, where she also worked for the County Clerk. Jennifer has held several positions at University Title since she began her career here in 2002. Married to John Price in 1993, she enjoys spending time with her daughter and son and supporting their extracurricular activities.
The Post Closing personnel type title policies and issue them with the legal documents that accompany them. A quality control check is also done in this division of University Title. Upon completion, all pertinent documents in the files are scanned for ease in providing these documents to University Title Company customers.
