Departments

UTC Management Team

Celia Goode-Haddock President/CEO X 130 celia.goode-haddock@utitle.com Celia Goode-Haddock is the Chief Executive Officer and President of University Title Company and has held these positions since 1984. In this capacity she oversees all aspects of the company with particular emphasis on marketing and administration. Her bio can be found in the Company Info-History & Profile Section.

Customer Service Center

Darlene Fairchild Customer Service Center Manager X 122 darlene.fairchild@utitle.com Darlene Fairchild, the manager of Customer Service, joined University Title Company in 1989 and has held several different positions within the company. Prior to that time she worked 4 years in loan servicing in the savings and loan industry. She coordinates efforts within the Customer Service Center to ensure that each customer gets outstanding service. In her spare time she enjoys reading and spending time with her four nephews.

The Customer Service Center is located at the front of the newly remodeled University Title Company office. The receptionist mans the meet and greet area in the lobby, where she directs clients to the Triage Counter, closing rooms or Hoelscher Lipsey Elmore & Benn P.C. Checks and documents being picked-up from University Title Company are located, here.

The Triage Division of University Title opens all orders. Whether the sales contract or order is delivered personally, faxed, emailed or called-in, these ladies complete as much information as possible to eliminate questions or issues that may prevent or delay closing.

Telephone calls are answered by the Call Center staff. Three staff members work diligently to answer all calls promptly and direct customers to the appropriate person who can assist them.

Courier services are another important part of the Customer Service Center. This division of UTC picks up contracts, delivers title commitments, commission checks and payoffs. Arrangements for any of these services may be made by placing a phone call to University Title or emailing a staff member.

Finally, Marketing completes the services found in the Customer Service Center. Representatives are available to serve as liasons between the valued customers of the company and its employees. This department may also answer any questions about Closing Tracker or direct customers to the correct staff member.

Title Production

Joe Poteet Title Production Manager X 115 joe.poteet@utitle.com Joe M. Poteet is the Title Production Manager for University Title Company. He is a native of Normangee, Texas, and a 1980 graduate of Baylor Law School. In 1982 he joined University Title Company after practicing law in Waco for two years. In addition to overseeing plant maintenance, Joe supervises all staff of the title production department, abstracts new subdivisions, approves legal documents, and examines many guaranty files.

Title Production is a team of Title Abstractors and Examiners. This department completes the title run, interprets the information which affects the title and reports the findings from their research in a title commitment, which is provided to all parties to the transaction. Surveys are reviewed and approved in this section of the company, and any curative items are handled here, as well.  Finally, data entry clerks input recorded information into the University Title Company plant so that each title search is accurate and complete. 

Closing Services

Gail Barron Closing Services Manager X 147 gail.barron@utitle.com Gail Barron is Closing Services Manager for University Title Company. She was born and raised in Texas City, Texas, and moved to the Brazos Valley in 1989. Gail has been an escrow officer for more than 10 years at title companies located in Grimes, Madison and Burleson Counties, and prior to that she worked many years for attorneys specializing in real estate. Gail joined UTC in September, 2005 as a Closer. As Closing Services Manager, she oversees the Closing Teams and Escrow Support Services.

The staff members in Closing Services prepare to close, close and fund all transactions.   Closing Services is comprised of four closing teams, each made up of four members, and Escrow Support Services. Mortgage payoffs, insurance, inspections, loan instructions, closing paperwork, and bills for any repairs or services performed to the property are directed to Closing Services. With all of the information, a settlement statement is completed and provided to all transaction participants. The buyers, sellers, their REALTORS, lenders, attorneys and builders all meet the Escrow Officer at closing. Closings are typically scheduled Monday through Friday between 9:00 a.m. and 4:00 p.m. on the hour. However, University Title Company can make special arrangements to accommodate your needs. After closing, Closing Servies provides any information required for funding to the lender. Upon receipt of funds, these employees issue checks and record legal documents at the Brazos County Courthouse.

Post Closing

Jennifer Price Post Closing Manager X 163 jennifer.price@utitle.com Jennifer Price is the Post Closing Manager at University Title Company.  Born in North Carolina, Jennifer lived in California before making her home in Texas.  Her title insurance experience began in Burleson County, where she also worked for the County Clerk.  Jennifer has held several positions at University Title since she began her career here in 2002.  Married to John Price in 1993, she enjoys spending time with her daughter and son and supporting their extracurricular activities.

The Post Closing personnel type title policies and issue them with the legal documents that accompany them. A quality control check is also done in this division of University Title. Upon completion, all pertinent documents in the files are scanned for ease in providing these documents to University Title Company customers.

Administration